Important facts
Need Help? If you are struggling to complete the online signup process you can call us on 0333 999 3899 or email enquiries@veteransfoundation.org.uk (Mon-Fri)
- The Veterans' Foundation promotes responsible gambling.
- Please use our resources if you need support for problematic gambling or to self-exclude yourself from playing the Veterans' Lottery.
- You must be 18 or over to play or claim a prize.
- The Veterans' Lottery is run in association with Bee Ethical Ltd.
- Click here to see our Terms & Conditions, our Social Responsibility Policy and and our Rules of Play.
- Software is available to prevent an individual computer from accessing gambling internet sites - please see www.gamblock.com for further information.
- The lottery is licensed and regulated by the Gambling Commission. Licence number 045407.
- If you feel you have a problem with gambling, visit www.begambleaware.org or call the National Gambling Helpline on 0808 8020 133.
The Direct Debit Guarantee
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The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
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If there are any changes to the amount, date or frequency of your Direct Debit The Veterans' Foundation Lottery will notify you 5 working days in advance of your account being debited. If you request The Veterans' Foundation Lottery to collect a payment, confirmation of the amount and date will be given to you at the time of the request
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If an error is made in the payment of your Direct Debit, by The Veterans' Foundation Lottery or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
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If you receive a refund you are not entitled to, you must pay it back when The Veterans' Foundation Lottery asks you to
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You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify The Veterans' Foundation Lottery.