Contact the Veterans’ Foundation
If you have any questions about the role of the Veterans' Foundation, the Veterans' Lottery, or you represent a charitable organisation that supports the veterans and the armed forces community more widely and would like further information about applying for a grant, please feel free to contact us using the details from the appropriate section below.
Are you a Veteran who needs support?
If this is an emergency, please ring the emergency services on 999 or contact Samaritans on 116 123 or click here.
If you are a veteran, or a concerned family member or friend of a veteran, who needs support and advice, please contact our friends at Combat Stress. Click here to find out more about their services.
The Veterans’ Foundation is a grant giving Foundation and therefore does not have the infrastructure to support any individual in need. Please use this link for general individual support.
Fundraise for veterans
Do you want to host a fundraising event? Please get in touch at fundraising@veteransfoundation.org.uk to share your ideas or ask any questions.
You can also visit this page for fundraising ideas and inspiration. Let’s make a difference together!
Veterans' Lottery
Thank you for being a member or considering membership of the Veterans’ Lottery, the biggest single charity lottery in the UK. For all lottery related enquires, please contact us on lottery@veteransfoundation.org.uk.
Operation Lifeline
Any question related to Operation Lifeline will be gratefully received at oplifeline@veteransfoundation.org.uk.
Memorial Wall
Whatever you want to add a new tribute, amend information, add a photo to an existing tribute, or have any other Memorial Wall related questions, write to memorialwall@veteransfoundation.org.uk, and we’ll be happy to help you.
Members of the press, and public relations enquiries
If you are a member of the press or an organisation interested in a PR collaboration, please contact us on pr@veteransfoundation.org.uk.
Grants questions
If you have a question about a grant process, please head to “Apply for a grant” page. If you are unable to find that which you require, please write to grants@veteransfoundation.org.uk.
Feedback
The Veterans’ Foundation strives for high standards in everything that it does and welcomes feedback on all aspects of our work. Such feedback provides us with an opportunity to learn and improve what we do and how we do it. It also gives us an opportunity to put things right for anyone who has made a complaint.
Lottery Compliments & Complaints:
If you would like to provide feedback regarding commercial matters surrounding the Veterans’ Lottery, i.e.: customer service, please follow our Lottery Compliments and Complaints procedure.
Complaints & Disputes:
The Veterans’ Lottery is licensed in Great Britain by the Gambling Commission. The Gambling Commission defines a complaint as an expression of dissatisfaction, whether spoken or written, about any aspect of the way the licensee conducts their licensed activities.
Should you have feedback regarding
- the outcome of a gambling transaction
- the way a gambling transaction has been managed
- concerns over the way the licence holder carries out its business in relation to the three licensing objectives
please follow our Complaints & Disputes procedure.
